Dear All,
NUST, PTCL and Cisco's IP technology Center of Excellence, established at NUST's School of Electrical Engineering and Computer Science (SEECS), is organizing a Free* seminar on IP Contact Centre (IPCC) Technology.
Note: Limited number of seats available. Registration on first-come-first served basis
Contact Person: adeel.baig@seecs.edu.pk
Best regards,
Adeel Baig, PhD
NUST, PTCL and Cisco's IP technology Center of Excellence, established at NUST's School of Electrical Engineering and Computer Science (SEECS), is organizing a Free* seminar on IP Contact Centre (IPCC) Technology.
When: Friday 25th November 2011, 1500-1700
Where: Seminar Hall, SEECS, NUST
Where: Seminar Hall, SEECS, NUST
About the Topic:
A contact center, also known as customer interaction centre is a central point of any organization from which all customer contacts are managed. Through contact centers, valuable information about company is routed to appropriate people, contacts to be tracked and data to be gathered. Contact center solutions are nowadays widely used within enterprises, ranging from the smallest SME up to multinational corporations. The continuous drive for cost efficiencies has led to recent trends such as the introduction of IP-based call centers that can leverage SIP and VoIP technology. These take advantage of the ubiquitous nature of IP networks to create distributed architecture call centers and enable remote or home agents. Cisco Unified Contact Center solutions deliver intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution, enabling companies to rapidly deploy a distributed contact center infrastructure. This session will cover an introduction to Cisco IP Based Contact Center Technology and its key components backed by practical demonstrations.
About the Speaker:
Fakhar Mirza (CTO, NETS International) is an eminent industry specialist and trainer having experience in complex network design, technical management, project engineering, and training & capacity building. His company, National Engineers, was formed in 1983 as a services and system integration organization in Pakistan. Since then, it has established its direct presence in UAE, USA with Ghana and Sudan in the pipeline. Fakhar is a born-trainer and has served 2000+ individuals till-date apart from volunteering in educational institutions to bridge the gap between students and industry.
(*) Registration is mandatory
Register here: www.seecs.edu.pk
Last date for registration: 23rd November 2011Note: Limited number of seats available. Registration on first-come-first served basis
Contact Person: adeel.baig@seecs.edu.pk
Best regards,
Assistant Professor,
NUST SEECS, Islamabad, Pakistan.
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