[pakgrid] wi-tribe wi-cam press release Jan 23, 2012

Press Release   Press Release: wi-tribe and UET unveil 'wi-cam' - taking customer experience to the next level   wi-tribe and KICS-UET showcase industry breakthrough with Public-Private Partnerships     Lahore – 23rd January, 2012: wi-tribe Pakistan, rated number one for customer satisfaction, and Al-Khawarizmi Institute of Computer Science, University of Engineering and Technology (KICS-UET) Lahore, unveiled 'wi-cam' at a press conference held at the UET campus today.   wi-cam, a CPE (Customer Premises Equipment) Management and Administration tool, developed by students and graduates of KICS-UET using open-source technology, allows broadband companies, such as wi-tribe, to remotely configure and manage CPEs, while receiving instant notifications and access to live data. Not only does this result in an improved customer care experience, it also enables customers to continue enjoying seamless connectivity.   wi-tribe entered into a strategic public-private partnership with KICS-UET to conceive, develop and launch a fully funded research and development program, enabling the innovation of this breakthrough feature-rich management tool. With wi-cam, wi-tribe and UET jointly demonstrate that sourcing local development of critical customer service innovation is not only possible, but also essential to the proliferation of technical capabilities within Pakistan.   "At wi-tribe, we thrive on the potential of the Pakistani youth and are eager to foster innovative ideas that can elevate the local IT industry to international standards. With remote CPE management capabilities, providing real-time updates and support allows wi-tribe to stay focused on customer satisfaction", said Dr. Tanveer-ul-Haq, Vice President Technical at wi-tribe Pakistan.   This is the firstof many other locally developed business tools that will aid the industry in setting new global standards in customer care, operational efficacy and return on investment, while ensuring a long-term vision with public-private partnerships between academic institutions and the internet service industry.   "At KICS-UET, researchers are keen on capitalizing open source technologies and developing cost effective solutions for local telecom and IT industry. wi-cam is a product built with local talent and it has helped KICS-UET researchers better understand software needs of the telecom industry. With these leading steps we foresee significant growth in such collaborative arrangement in telecom industry in Pakistan", said Dr. Waqar Mahmood, Director KICS-UET.   Lt. Gen. (R) Muhammad Akram Khan, Vice-Chancellor of UET, said "This is an achievement, not just for UET and wi-tribe, but for the entire telecom industry. KICS-UET is extremely proud of this successful collaboration with wi-tribe and looks forward to continuing the partnership.  wi-cam is innovation brought to life by Pakistani students and graduates, showcasing local capabilities."   By significantly enhancing customer care, wi-cam has already begun to revolutionize customer experience and promises to do so for the industry at large.  Going ahead, wi-tribe is looking forward to continuing its contribution to the industry's growth through such initiatives, especially those showcasing the technology-capable youth of Pakistan.     ***ENDS***       About wi-tribe Pakistan: wi-tribe launched its largest operations in Pakistan in July 2009, and is currently operating  in five regions; Islamabad, Rawalpindi, Lahore, Karachi and Faisalabad.   wi-tribe is passionate about providing a unique and personalized customer care experience, teamed with instant connectivity and simplified service bundles and applications.     Backed by unrivalled experience, knowledge and ability, wi-tribe group, a Qtel Group company, was born in April 2007. The vast experience these world leaders bring to the table has fuelled the growth of this new venture, launching wi-tribe globally as part of Qtel's 2020 vision.    Visit www.wi-tribe.pk for the latest news about our products and services.     About Al-Khawarizmi Institute of Computer Science (KICS): Al-Khawarizmi Institute of Computer Science (KICS) is an institute of applied research operating in UET, Lahore.  It conducts R&D in collaboration with industries, international research and academic organizations.  There are eight research labs in the Institute focusing on different state-of-the-art technologies, like embedded systems, software systems, wireless sensor network, DSP & wireless broadband communication, high performance computing & networking, bioinformatics and language computing.   It has established collaboration with international research organization of high repute such as Broad Institute of MiT Harvard, International Development Research Centre (IDRC) Canada, University of California Barkley, Purdue University USA, Caviam Networks USA, CISCO Systems, European Language Authority, Microsoft research and many others.    Visit http://www.kics.edu.pk for more details.   About University of Engineering and Technology (UET): University of Engineering and Technology, Lahore is the largest and number one public University in Pakistan in the area of Engineering and Technology.  It is ranked 281 in the world and 61 in Asia Engineering Universities and 85 in Asia Natural Sciences Universities.    UET has started new campuses at Faisalabad, Rachna and Kala Shah Kaku.  The outstanding U.E.T. performance has lured several companies to open their design and training centers in the University of Engineering and Technology, Lahore.  It has attracted US$8.3M worth of equipment funding from Huawei Technologies China.   Visit http://www.uet.edu.pk for more details     Syntax Communications:   MerajAlam– 0321-2211106 Khurrum Pervaiz – 0321-2749159 - - - Wasif Tanveer (wasif.tanveer@kics.edu.pk) Sr. Research Associate / Software Engineer Al-Khawarizmi Institute of Computer Science University of Engineering and Technology, Lahore